Incident Update

Add new details and file attachments directly into open incidents at any time. With Incident Update, you may quickly and easily add new information, comments or questions to any open incident.

Open incidents may be accessed in one of two ways. You may choose to generate an open incident list for you your End User ID or, if you know the incident ID you wish to update, you may go directly to it, by entering the ID number.

If you choose to generate an open incident list, you will see a list of all your site's open incidents for MFGx.net services. From this list, highlight the incident to update, then choose the Update Incident button, beneath the open incident listing. If you enter a known incident ID number instead, it will take you directly to that incident to update.

You may then view all existing comment details for the incident, and add your additional information, comments or questions. You may also view existing attached files, if any, and attach new files to the incident. When finished, choose Submit Changes button and your incident is updated instantly.

 Update an Incident
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